The latest news from the Stirling branch of Food Train.
TESCO Superstore become a retail partner of Food Train Stirling on Tuesday 17th June. We are delighted to be able to offer our customers an additional choice of retailer and look forward to working with the staff and managers of Tesco to support older people across Stirling and the surrounding areas.
Stirling have only had Morisons as a retail partner since launch, so we are all excited about bringing Tesco on board!
All went well on the first shop, Tesco staff were friendly and accomodating and customers were pleased with their shopping.
Every year Food Train distribute an annual customer survey to understand our customers, their needs and how to improve our service to them. The 2013 survey was completed in late summer and results analysed during October. Some of the results showed that:
- more than 78% of Food Train customers are aged over 75, with 14.2% of those aged over 90
- 74.6% live in lone households
- 21.1% said they had changed what they eat since using Food Train
- 60.2% said they felt more able to stay in their own home
- 37.6% said they felt it reduced their risk of falling
- a whopping 98.2% rate the service as excellent or good!
Every year there is a chance for one lucky customer who returns the completed survey to win a £10 shopping voucher and this year's winner in Stirling is Mr Donald McCabe. Seen in the photo above is Mr McCabe accepting his voucher from Food Train volunteer Gill Hall.
Volunteers and staff of Food Train Stirling hosted a Fundraising Day at W. Morrisons plc. in Springkerse Retail Park on Saturday 19th October. A massive thank you to Morrisons customers for their generosity in raising £510.87 towards the costs of sustaining the Food Train service in Stirling! Dedicated volunteers and staff who turned out on the day to help support the cause were Carolyn and Trevor Gillott, Leigh Doherty, Joan Leddy, Ian Corlett, Eleanor Phillips, Shona Esler, Sheena Thomson, Dawn Thow and Regional Manager Fran Thow.
Volunteers of Food Train Stirling all gathered for their 6 weekly team meeting in Enterprise House, Springkerse Business Park on 11th October. News about the local branch was provided as well as information on other Regional offices across Scotland. Volunteer feedback is vital to the continued sucess of Food Train and an important topic was discussed to determine the best option.....shopping over the festive period! Shop closures does mean that our normal delivery days are disrupted and reduced. News on the new arrangements for this Christmas and New Year will follow soon.....
Staff of Food Train attended a one day course in Dementia Awareness on 27th September, hosted by Alzheimer Scotland as part of their Action on Dementia Campaign. Valuable information and expert advice was shared on current Government stratedgy, The Charter of Rights for People with Dementia and their Carers, types of Dementia, understanding Dementia, communication challenges for people with Dementia, challenging behaviours, practical ways to help and the impact of immediate environments. Michelle McCrindle, Chief Executive of Food Train, is keen that all staff and volunteers gain an understanding of dementia to help them in their support of older people. Volunteers also attended a one day study course in Stirling University, hosted in the DSDC, specifically aimed at volunteers who support people with dementia in their various environments. Shona Esler and Gill Hall reported how valuable the day was and how meaningful the knowledge gained on the day. Any volunteer of Food Train is eligible to attend Dementia Awareness training which can be arranged via your local office. If you, or someone you care for, is worried about Dementia, please contact the 24 hour Dementia Helpline on 0808 808 3000 or email firstname.lastname@example.org